Privacy Policy | Birmingham CCTV Drain Survey

1. Who We Are

Birmingham CCTV Drain Survey operates at cctvdrainsurveybirmingham.co.uk and provides professional CCTV drain survey services across Birmingham and the West Midlands. Our registered address is Alpha Tower, Suffolk Street Queensway, Birmingham, B1 1TT.

We are the data controller for personal information collected through this website and by telephone. If you have questions about how we handle your data, contact us at [email protected] or call 0121 XXX XXXX.

2. What Data We Collect

We collect personal data in the following ways:

Enquiry form: Your name, phone number, and postcode when you request a quote through our website.
Telephone: Your name, phone number, and property address when you call us to book or discuss a survey.
Email: Any personal data included in emails you send us.
Website analytics: Anonymised usage data (pages visited, session duration) via Google Analytics 4. This data does not identify you individually.
Cookies: Session and analytics cookies. See Section 8 for details.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry and provide a quote for drain survey services in Birmingham or the West Midlands.
To book and carry out your survey, including sending a confirmation and the written survey report.
To follow up after a survey if you have outstanding questions or if further work is recommended.
To comply with our legal obligations (for example, keeping financial records).
To improve our website and services using anonymised analytics data.

We do not use your data for automated decision-making or profiling. We do not send marketing emails without your explicit consent.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contract performance: Processing your name, phone number, and address is necessary to deliver the drain survey you have requested.
Legitimate interests: Following up on enquiries and improving our service quality where our interests do not override your rights.
Legal obligation: Retaining financial and business records as required by law.
Consent: For any optional marketing communications, which you can withdraw at any time.

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Survey report delivery: Your survey report is sent to you by email. If you instruct us to send the report to a solicitor, estate agent, or third party, we will do so on your instructions only.
Technology providers: Our website hosting provider and form processing service, operating under data processing agreements that comply with UK GDPR.
Google Analytics: Anonymised, aggregated analytics data only. No personal identifiers are shared.
Severn Trent Water or legal parties: Only if you instruct us to submit a survey report in connection with a drainage dispute or legal matter.

6. How Long We Keep Your Data

Enquiries that do not result in a booking: Deleted after 6 months.
Completed survey records: Retained for 7 years from the date of the survey in accordance with HMRC requirements for financial records.
Survey reports: Retained for 7 years. Reports may be needed if a drainage dispute or insurance claim arises after the survey.
Analytics data: Retained by Google Analytics for 14 months in accordance with our account settings.

7. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate data.
Right to erasure: Ask us to delete your data where there is no ongoing legal reason to retain it.
Right to restriction: Ask us to restrict processing in certain circumstances.
Right to data portability: Receive your data in a structured, machine-readable format where processing is based on consent or contract.
Right to object: Object to processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

We use the following categories of cookie:

Strictly necessary cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Google Analytics 4 cookies (_ga, _gid) that collect anonymised data about how visitors use our site. These are set only if you accept analytics cookies.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website or request a quote.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to customer data is restricted to personnel who need it to deliver your survey.

No data transmission over the internet is completely secure. If you are concerned about sending sensitive information online, please call us directly on 0121 XXX XXXX.

10. Children's Data

Our services are directed at adults commissioning property surveys. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at cctvdrainsurveybirmingham.co.uk/privacy/. Material changes will be noted with a revised date at the top of this page.

12. Contact Us

For any privacy-related questions or to exercise your rights, contact Birmingham CCTV Drain Survey:

Email: [email protected]
Phone: 0121 XXX XXXX
Address: Alpha Tower, Suffolk Street Queensway, Birmingham, B1 1TT